Skip to main content
PTA Program Complaints
Complaints that Fall Outside the Realm of Due Process
The PTA Program encourages any individual who is not satisfied with their experience or encounter with any student, faculty, or staff member to file an informal or formal complaint. Anyone may file a complaint regarding any aspect of the program. This may include, but is not limited to, complaints from clinical education sites, prospective students, employers of graduates, and the public. Informal complaints may be directed verbally to the Program Director or Dean of Health Professions. Formal complaints should be in writing and addressed to the attention of the Program Director:
Lisa Hoipkemier, PT, DPT, NCS
WVC Physical Therapist Assistant Program
2200 College Drive
Mt. Carmel, IL 62863
618-263-5548 Ext: 3432
hoipekmierl@iecc.edu
If the complaint involves the Program Director, the matter should be addressed directly to the Dean of Health Professions:
Alani Frederick, DNP, RN, PCCN,CNE
Dean of Health Professions
305 N. West Street
Olney, IL 62450
618-395-7777, ext. 2136
mfredericka@iecc.edu
Any complaints or concerns from the student regarding Clinical courses must be submitted in writing to the Academic Coordinator of Clinical Education (ACCE) in order to receive further consideration. All written concerns or complaints will be reviewed by the ACCE and forwarded to the Program Director.
Process for handling complaints that fall outside the realm of due process:
- When a complaint is received, the Program Director will contact the person(s) making the complaint within ten (10) business days. If the complaint is focal and may be resolved with one individual, the Program Director contacts the individual, investigates the complaint, proposes a resolution, and informs all parties of the resolution by written communication. A written record of the complaint and resolution will be kept.
- Complaints which cannot be resolved by the process described above are referred to the Dean of Health Professions. The Dean will investigate and propose a resolution. The Dean will communicate findings to all parties via written communication. A written record tracking form will be maintained.
Complaints will be handled in an expedited manner. Complaints will be kept on file for at least five (5) years. Complaints can be filed without fear of retribution.
If a student has a grievance about any incident at a clinical facility, they should contact the Site Coordinator of Clinical Education (SCCE) and the ACCE as soon as possible regarding the details of the incident.
Complaints about the Program related to compliance with the accreditation standards must be submitted in writing to the Commission on Accreditation in Physical Therapy Education (CAPTE). The process for submitting a complaint to CAPTE is found here: https://www.capteonline.org/complaints The complaint should be addressed as follows:
Department of Accreditation, APTA
3030 Potomac Ave., Suite 100
Alexandria, VA 22305-3085
.