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All Programs at LTC

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Code
Program Name
Offered At
Gainful Employment
marked
C341
Customer Service Management (CUSM)
  LTC
Program Overview:
The Customer Service Management certificate provides individuals with the knowledge and skills to build better professional relationships through customer service. Topics include customer service theories and models, verbal and non-verbal communication, maintaining positive attitudes, cultural awareness, solving problems, and resolving complaints. This certificate improves customer service skills for students currently in the workforce and those pursuing careers that require customer service skills.

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 Requirements

 
Prefix/Num
Title
Info
CR
FA2019
SP2020
 
CSM 1201
Foundation of Customer Service
 2
marked
marked
 
CSM 1202
Org. for Exceptional Cust. Svc.
 1
marked
marked
 
CSM 1203
Comm. for Exceptional Cust. Svc.
 1
marked
marked
 
CSM 1204
Evaluating Cust. Svc. & Growth
 1
marked
marked
 
ELEC
Elective (Choose from Below) marked
 1
marked
marked
 
 
Term Total
 
6
 
 
 Choices for Electives

 
Prefix/Num
Title
Info
CR
FA2019
SP2020
 
PSR 1201
Foundations of Public Service
 1
marked
marked
 
EVE 1201
Foundations of Events
 1
marked
marked
 
 
Term Total
 
0
 
 

 
 
Program Total
 
6
 
 





We recommend that you contact an advisor before enrolling in any program to ensure all requirements are met including total hours associated with transfer courses.

marked This is a General Education or Elective course to be selected and therefore has no schedule link.