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How to fill out a Help Desk Issue

 

  1. Go to:  https://helpdesk.iecc.edu 
  2. Click on the green “Open a new Ticket” button
  3. Enter your @iecc.edu email address and your NETWORK/EMAIL password
  4. You may need to verify your information and click "Register"
  5. On the form:  Select a Help Topic (unsure select “Other"), Enter a Issue Summary and Details -ALL ARE REQUIRED-
  6. Click “Create Ticket”


Be sure and provide detailed information in the Issue Details.  You may format text and insert screen shots in the details area.  You may attach a file to the issue that will asset us.

 

 

Find a problem? Send the issue to us. Thank you!